Privacy policy

SavjiFoodie Delivery Partner Privacy Policy

 

This Delivery Partner Privacy Policy explains how Savjifoodie collects, uses, discloses, and otherwise processes personal information in connection with our Platform or any other interactions you have with Savjifoodie as a prospective or active Delivery Partner.

 

By accessing and/or using the Platform or otherwise providing us with your personal information, you agree that you have read, understood and agree to all the terms and conditions of this Privacy Policy, and specifically that you consent to the collection, storage, use and disclosure of your personal information as described in this Privacy Policy. If you do not agree to all the terms and conditions of this Privacy Policy, do not use the Platform or otherwise provide us with your personal information.

Personal information we collect:

1. Data provided directly by you

Contact and Account Information. When you express interest in partnering with us, communicate or interact with us, or create an Account and complete your Account profile, we may collect information from you, such as your name, phone number, e-mail address, preferred region in  city, physical address, vehicle and registration information, date of birth, social security number, driver’s license number, driver’s license photograph , insurance information, bank and bank account information, including routing and account numbers, and tax information.  We may use the photographs you submit to verify your identity.

 

Other information you provide.  When you communicate or otherwise interact with us, you may also provide us other information about yourself (e.g. during driver care communications, ratings and review submissions, feedback, disputes, etc.). 

We may also use aggregate personal information for regulatory compliance, industry and market analysis, research, demographic profiling, marketing and advertising, and other business purposes as long as the end-product does not uniquely identify you or any other user of the our services.

 Personal information generated and/or automatically collected during your use of the Platform

Transaction Information. We collect information about how you use the Platform specific to the orders that you accept, reject and cancel, including, without limitation, the rates of acceptance, rejection and cancellation, the total number of deliveries you make, the date and time of delivery acceptances, rejections and cancellations as well as the date and time of completions, time required to complete deliveries, route information, and payment associated to each order. 

Location Information.  Each time you access or use the Driver App, we may collect the precise location of your device when the Driver App is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too. Your location information is necessary for Savjifoodie auto-dispatching technology to coordinate fulfillment of all delivery orders placed across our network of Delivery Partners. Orders are offered to you based on demand and strategic fulfillment algorithms.  Delivery Partners that are not within a reasonable distance from Restaurants may be considered unavailable to receive orders. We also use the location information to track the progress and completion of deliveries. We may also approximate your location from your IP address when you access or use the Platform. 

Restaurants, Diners and other Sources. We may receive additional information about you from our Restaurants and Diners (e.g. care communications and ratings and/or reviews).  Other users or public or third-party sources such as law enforcement and insurers may provide us information about you, for example as part of an investigation into an incident or to provide you support.

 

  1. How Do We Use Your Personal Information 

Provide, Maintain, Improve and Develop the Platform and Services. We may use your personal information to provide, maintain, improve and develop the Platform and Services, including:

  • To determine your eligibility and process your registration, including verifying your information to ensure its accuracy and validity as well as to evaluate your prospective or continued engagement (e.g. to verify your compliance with applicable contractual requirements),
  • To verify your identity by confirming that the driver or the delivery partner applicant matches the driver documentation submitted,
  • Enabling you to provide the Services by indicating your availability, accepting or rejecting orders, viewing your transaction logs for fulfilled orders, and managing your payment preferences,
  • Collecting, confirming and verifying information about Services performed by you.
  • To compensate you for the Services performed, including, setting up direct deposit, calculating payments owed and issuing payments to you,
  • Creating and personalizing content on the Platform and your Account. For example, in association with your ratings and reviews, we may display your name, “delivery partner since” date, total number of ratings and reviews, the date(s) of posting, and information regarding your delivery history.
  • Performing analytics, detecting activity patterns on our Platform and Service, determining the effectiveness of our promotional campaigns, and otherwise researching usage. 
  • Testing and developing new features and functionality and otherwise enhancing the Platform and Services.

Communications with you to provide support and to send you other important messages.  We or our Diners and Restaurants may use your personal information for the following communication purposes:

  • To process your registration, notify you regarding the status of your application, and/or onboard you to using the Platform, 
  • To schedule and otherwise facilitate order pick-up and/or delivery (e.g. notify you of restaurant locations or send you other information and/or reminders),
  • To assist and/or intervene if there are safety and security concerns, 
  • To notify you about pricing or other updates that will affect your Services, and
  • To send you important information regarding the Platform, such as certain changes to our terms, conditions, policies and/or other administrative information. 

 

3.  Our Sharing and Disclosure of Personal Information

We disclose personal information to the following types of third parties: 

Diners and Restaurants. We share your personal information, including your location information and your contact information, with Restaurants and Diners from which/whom you have accepted an order(s) so that they can track the order(s) and/or communicate with you.   We help Delivery Partners and Diners communicate with one another to arrange for order delivery, hence we share your actual phone number with the Diner. 

Service providers and contractors. We disclose your personal information to third-party service providers to provide certain services, such as new Delivery Partner on boarding, scheduling, communications, data analysis, infrastructure provisioning, IT services, customer service, email service providers, and Payment Card providers.

Analytics providers. We share personal information with third-party analytics providers to better understand the demographics of our users and visitors, and to personalize, enhance and improve our Platform and Services.

Advertising, Marketing and Promotions providers.  We share personal information with third parties in connection with co-marketing activities, the development of customized and targeted marketing campaigns, to launch promotions and for other similar advertising efforts. 

 

4. How We Store and Protect your information

Keeping your information safe.  We care about the security of your information and employ physical, administrative, and technological safeguards designed to preserve the integrity and security of all information collected through our Platform.  However, no security system is impenetrable and we cannot guarantee the security of our systems.  Please recognize that protecting your personal information is also your responsibility. Accordingly, we strongly recommend that you change your passwords often, use a combination of letters and numbers, make sure you use a secure browser, and otherwise take precautions when communicating your personal information on the internet.  If you know or have reason to believe that your Account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Account, please contact us following the instructions in the Contact Us section below.

Mail id: [email protected]

Delivery Partner Terms of Use.

The Delivery Partner Terms of Use are incorporated into this Privacy Policy by reference.

Updates. We may change this Privacy Policy from time to time. If we make a change to this Privacy Policy, we will make the most current version available online (“Updated Privacy Policy”). If we make a material change to the Privacy Policy, we will notify you. By continuing to access and/or use the Driver App after we post Updated Privacy Policy, you agree to the Updated Privacy Policy. Except as provided by your Partner Agreement, this Privacy Policy will govern any disputes regarding the Privacy Policy arising before the effective date of the Updated Privacy Policy.